Motor Finance Hub

Assess. Mobilise. Deliver.

Complaints and redress at scale -

with the evidence regulators expect

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Readiness Check

Motor finance redress has moved from debate to delivery

Profexx Partners gives you a clear road ahead:

Rapid redress readiness review
Configurable case management for intake, evidence, complaints
Data gathering and reconstruction across sources
Scalable engine — calculators, QA, portfolio MI, audit trail
SMF attestation - controls, MI, documented rationale

What we do:

From design to delivery, Profexx Partners helps firms operate redress-ready frameworks that scale with control and evidence

Regulatory Design

We turn DISP, Section 404 and Consumer Duty into a working model—decision standards, calculator policy, controls and MI that stand up to audit.

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Case Management & Workflow

We configure a secure CMS and workflow for intake, ID&V, evidence, decisioning and QA—complete with audit trail and MI dashboards.

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Data & Evidence Model

We define the data to evidence fairness: requirements, mappings and quality rules, plus portfolio-MI definitions and broker/third-party request templates.

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Operational Delivery & QA

We mobilise complaint and redress operations—triage, decisioning, calculators and comms—under a robust QA framework and monthly governance MI.

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Partner-enabled

We deliver the core. When legal privilege, specialist skills or scale are required, we extend with trusted partners

One plan. One audit trail. One accountable framework.

Legal Assurance

Unlock: legal privilege and scheme certainty.
DISP/404 interpretation, scheme rules and disclosure policy so complaint and redress frameworks are legally robust, compliant, and defensible.

AI Powered CMS

Unlock: secure, intelligent complaint intake.
AI-driven ID&V, document capture, and omni-channel comms automate classification and drafting — feeding workflows for QA and MI.

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Data Management

Unlock: extraction and reconstruction at pace.
Locate, structure and validate lender/broker/CRA data to close gaps and build accurate, defensible complaint datasets and portfolio MI.

Rescorcing

Unlock: rapid mobilisation of people.
Vetted case-handling and specialist roles on tap—scale up or down without fixed overheads, under Profexx governance and QA.

Outsourcing

Unlock: high-volume operations.
Trained teams and surge capacity for complaint handling and redress delivery—quality-controlled and reported through Profexx MI.

Tracing

Unlock: find and contact hard-to-reach customers.
Address cleansing, gone-away/deceased checks, consented outreach and evidence packs—so remediation reaches the right customers compliantly.

From debate to delivery — let’s begin.

Get practical, scalable solutions for Motor Finance complaints and Section 404 redress — built for control, speed, and evidence

Talk to the Team

Readiness Checklist

Motor Finance Blogs

Motor Finance Hub

Partner-enabled

We deliver the core. When legal privilege, specialist skills or scale are required, we extend with trusted partners

One plan. One audit trail. One accountable framework.

From debate to delivery — let’s begin.

Contact Details

What We Deliver

Why Profexx Partners

Motor Finance Hub

Partner-enabled We deliver the core. When legal privilege, specialist skills or scale are required, we extend with trusted partners One plan. One audit trail. One accountable framework.

From debate to delivery — let’s begin.

Contact Details

What We Deliver

Why Profexx Partners

Partner-enabled

We deliver the core. When legal privilege, specialist skills or scale are required, we extend with trusted partners

One plan. One audit trail. One accountable framework.