Remediation Strategy & Delivery
Profexx Partners supports regulated firms in planning and delivering complex redress and complaint programmes. Our approach is shaped by leaders who have delivered some of the UK’s most high-profile remediation work, including PPI, motor finance, and Section 166 reviews. We help clients meet regulatory obligations while reducing cost, internal strain, and reputational exposure.
​Intelligent, Tech-Enabled Delivery
Profexx embeds automation and intelligent workflows into remediation programmes—reducing time, cost, and risk. Working with trusted technology partners, we implement smart triage, structured decision logic, and real-time MI dashboards. This enables faster, more accurate outcomes—while keeping expert judgment and oversight at the core of delivery.
Complaints & Redress Handling
​Profexx delivers scalable, expert-led complaints handling and redress calculation services. We work through trusted operational partners and legal experts to deliver fast, auditable outcomes aligned with FCA expectations — reducing exposure, pressure, and costs.
Root Cause & Conduct Reviews
We support firms in identifying systemic issues and conduct risks through structured reviews and deep-dive Root Cause Analysis (RCA). This helps strengthen governance, improve customer outcomes, and reduce the risk of repeat failings.
FCA Ready & Regulatory Support
Profexx’s delivery model is designed from day one for auditability, defensibility, and legal assurance. We provide structured QA, governance support, and regulatory alignment — ensuring clients stay FCA-ready, reduce risk, and protect against reputational damage.
Collaborative Delivery Models
Profexx delivers through a trusted network of expert delivery and technology partners — creating flexible, modular engagement models that scale fast and deliver value. Our collaborative approach combines strategic oversight with AI-enabled tooling, auditability, and intelligent decision support.
Who We Are
The Profexx Partners Leadership Team
