Remediation Strategy & Delivery
Profexx Partners supports regulated firms in planning and delivering complex redress and complaint programmes. Our approach is shaped by leaders who have delivered some of the UK’s most high-profile remediation work, including PPI, motor finance, and Section 166 reviews. We help clients meet regulatory obligations while reducing cost, internal strain, and reputational exposure.
Intelligent, Tech-Enabled Delivery
Profexx embeds automation and intelligent workflows into remediation programmes—reducing time, cost, and risk. Working with trusted technology partners, we implement smart triage, structured decision logic, and real-time MI dashboards. This enables faster, more accurate outcomes—while keeping expert judgment and oversight at the core of delivery.
Complaints & Redress Handling
Profexx delivers scalable, expert-led complaints handling and redress calculation services. We work through trusted operational partners and legal experts to deliver fast, auditable outcomes aligned with FCA expectations — reducing exposure, pressure, and costs.
Root Cause & Conduct Reviews
We support firms in identifying systemic issues and conduct risks through structured reviews and deep-dive Root Cause Analysis (RCA). This helps strengthen governance, improve customer outcomes, and reduce the risk of repeat failings.
FCA Ready & Regulatory Support
Profexx’s delivery model is designed from day one for auditability, defensibility, and legal assurance. We provide structured QA, governance support, and regulatory alignment — ensuring clients stay FCA-ready, reduce risk, and protect against reputational damage.
Collaborative Delivery Models
Profexx delivers through a trusted network of expert delivery and technology partners — creating flexible, modular engagement models that scale fast and deliver value. Our collaborative approach combines strategic oversight with AI-enabled tooling, auditability, and intelligent decision support.
Who We Are
The Profexx Partners Leadership Team
CEO & Managing Partner
Dan Richards
Dan is a senior remediation expert with 30+ years’ experience delivering tech-enabled redress solutions that resolve complex regulatory issues, cut costs, and build confidence—most recently in motor finance and asset management
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Chairman & Non Exec Director
Justin Farrington Smith
An accomplished business leader and NED, Justin brings transformational expertise across retail, wholesale, and regulated sectors—driving growth, unlocking value, and delivering successful turnarounds and shareholder exits.
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Finance Director & Company Secretary
John Boyle
A commercially astute finance leader, John brings extensive experience in business planning, operational turnaround, and strategic transformation—supporting growth, ensuring control, and helping firms navigate financial complexity and change with confidence
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Remediation Specialist
Mike Hall
Mike is a seasoned remediation expert with deep experience in policy, customer treatment, and process design across PPI, financial crime, and life & pensions programmes for leading financial institutions.
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Remediation Programme Lead
John Reynolds
John Reynolds brings over 25 years of regulatory transformation and remediation leadership across UK financial services. He specialises in FCA remediations and motor finance redress, supporting firms and trade bodies with consultation responses, programme mobilisation, governance and operating models, delivering proportionate, regulator-ready outcomes that improve customer outcomes and protect franchise value
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Motor Finance Remediation Specialist
Christian Markham
Christian is an experienced remediation and complaints transformation leader. He led the remediation teams for major UK financial institutions across retail banking and motor finance and brings deep expertise in Consumer Duty and data-led rectifications under regulatory focus.
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Motor Finance - Senior Strategic Advisor
William (Bill) Scotney
William (Bill) Scotney brings over 35 years of motor finance experience, including senior roles as Commercial Director and CRO at Moneybarn within Vanquis Banking Group. A seasoned strategic adviser, he supports firms with product governance, Consumer Duty readiness and interim commercial leadership, balancing growth, control and good customer outcomes.